Thank you for choosing CUTLERY SET PRO LLC (hereinafter referred to as “we” or “us”). We are committed to providing you with high-quality dinnerware and ensuring that your shopping experience is as smooth as possible. Before using our website and related services, please carefully read the following terms and conditions to ensure that you fully understand the regulations governing your transactions with us.

  1. Product Descriptions and Images
    We strive to ensure that the product information, pricing, specifications, and images displayed on our website are accurate and free of errors. However, due to factors such as monitor settings, lighting, and shooting angles, the actual color or appearance of the products may differ slightly from the images shown on the website. We are not responsible for any color discrepancies resulting from display variations. Please base your purchasing decisions on the product descriptions and your specific needs.
  2. Order Confirmation and Payment
    After you submit an order, we will confirm and process it as soon as possible. Once an order has been confirmed and payment has been successfully processed, it signifies your agreement to and acceptance of this website’s terms and conditions.
    Should any payment issues or transaction anomalies arise during the payment process, we will contact you to resolve them.
    All product prices are listed in U.S. Dollars (USD) and do not include shipping costs or other potential additional fees. The final total price will be confirmed at checkout.
  3. Delivery and Shipping
    Shipping Time: Generally, orders are processed and shipped within 1–2 business days. The specific shipping time depends on your geographic location and the shipping method you select.
    Shipping Costs: Shipping fees are determined by your delivery address and the selected shipping method. We will clearly display the shipping costs and estimated delivery time to you at checkout.
    Address Accuracy: Please ensure that the delivery address you provide is accurate and complete. We are not liable for any delivery delays or lost shipments resulting from an incorrect address.
  4. Returns and Refunds
    We want you to be satisfied with your purchase. If you are not satisfied with a product, you may request a return in accordance with our return policy.
    Return Conditions: We accept returns of products that are unused and remain in their original packaging. Whether or not the product packaging has been opened, it is eligible for return provided it meets our return criteria.
    Refund Processing: Once we receive the returned item(s), the refund will be processed within 7 business days. The refund will be issued via the original payment method used for the purchase.
    Shipping Costs: Unless the product is defective or has quality issues, the customer is responsible for covering the shipping costs associated with the return.
  5. Product Quality and Warranty
    We provide a quality guarantee for all our merchandise. If you receive an item with manufacturing defects or other quality issues, please contact our customer service team promptly; we will address the matter based on the specific circumstances, including processing returns or exchanges.
  6. Account Security and Responsibility
    If you create an account, you are responsible for all activities that occur under your account, including—but not limited to—any unauthorized use. If you discover that the security of your account has been compromised or notice any suspicious activity, please notify us as soon as possible.
    Please safeguard your login credentials carefully and do not share your account password with others.
  7. Governing Law and Dispute Resolution
    These Terms shall be governed by the laws of the United States. In the event of a dispute, both parties agree to first attempt to resolve the matter through amicable negotiation; if negotiation proves unsuccessful, the dispute shall be submitted for resolution to the courts located in the jurisdiction where CUTLERY SET PRO LLC is registered.
  8. Disclaimer
    We shall not be held liable for any service interruptions or delays caused by force majeure events or circumstances attributable to third parties. While we strive to ensure the proper functioning of our website, we cannot guarantee that the site will remain continuously free of errors or interruptions.
  9. Modifications and Termination
    We reserve the right to modify, update, or terminate these Terms at any time. You will be notified of any such modifications or updates via announcements on our website or through other appropriate channels.

We are committed to providing you with the best possible shopping experience. Thank you for choosing CUTLERY SET PRO LLC!